Q1. What’s your Production time ?
For the goods in stock ,we can send you the goods within 1 day once we confirmed your payment ,for the customized goods ,the delivery time for jewelry displays is about 10-18 days ,and the delivery time for packing product (boxes,paper bags and pouches )is about 15-25 days .
Sample time for jewelry displays and packaging products are all 7-15 days .
Q2.What is your MOQ ?
MOQ for stock is 1 PC ,but for custom product is higher ,different products are with different MOQ ,welcome to inquire about our products and MOQ .
Q3. Do you have stock items to sell or you can custom ?
Yes,we have almost all of our jewelry displays and boxes ,pouches and pouches in stock,also we can make customized Logo,size,material,color as your requirement .
We can custom your logo on the products ,if your quantity can reach to our MOQ ,we can print your logo for free .
Q4,what is your sample fee policy ?
If we have the sample in stock ,you can pay a little sample fee which is a retail price less than 10 USD usually.if we don't have them in stock ,then you should pay 30-40 USD . any way ,all of the sample fee will be returned back when u confirmed the bulk order .also sample freight is charged by the shipping company ,Clients should pay for it :)
Q5:My package missed or damaged on the half way , What can I do?
A: Please contact our support team or sales and we will confirm your order with the package and QC department,if it is our problem ,we will make refund or re-product or resend to you . We apologize for any inconveniences!
Q6.Which payment way is workable?
PayPal (for sample fee,goods in stock or order value less than 500 USD )
T/T (50% deposit at least, 50% before shipment after presentation of ready cargo,and 100% payment for goods in stock after seeing the good pictures )
L/C(order with very large amount )FANXI factory custom logo diamond display packaging gemstone box